HOW LONG IS MY POLICY FOR?
Your policy will continue for the period of 12 months, unless it is cancelled by you or us before then. You have certain rights to cancel your policy, and these are set out below. Our cancellation rights are also set out below.

HOW CAN I CANCEL MY POLICY?
If you wish to cancel your policy; you (as the named policyholder) or an authorised representative, must contact us by calling our customer service number or writing to us at our registered address.

You may cancel your Service Cover Plan at any time and choose an appropriate cancellation date. Depending on when you cancel and whether you have made an claim or received any non covered service(s), any refund of premium paid to you, or premium. owed by you may be calculated as follows:

SERVICE COVER PLAN PREMIUM
Within your cancellation period:

• If you have made a claim, you will receive a refund less an amount for the number of days you have been on cover.
Outside your cancellation period:
• If you have not made a claim, you will receive a refund less an amount for the number of days you have been on cover.
• If you have made a claim, you will not receive a refund and must pay any remaining cover premium due for the term of the policy.
If you are a monthly payer, upon cancellation, we will ask you to choose an appropriate cancellation date to ensure any owed premium payment can be collected. Claims can continue to be made until the cancellation date chosen.

HOW CAN UK BOILER EXPERTS CANCEL MY SERVICE COVER PLAN?
We may cancel your policy in the following circumstances:

1. By giving you at least 7 days’ notice in writing to the last address provided to us:
(a) if you are in serious breach of you’re the terms of your policy. E.g. failure to make a payment despite contract from us; submitting a fraudulent claim or if you use threatening or abusive behaviour towards our engineers or staff.
(b) if you fail to provide accurate and complete information in accordance with the Consumer Cover (Disclosure and Representations) Act 2012.

WHAT IF I MISS A PAYMENT?
If you fail to make a payment of premium on the date due, your policy may be
suspended, and you will not be able to make a claim. UK Boiler Experts Ltd will notify you in within 5 working days of the date on which a payment was due if you fail to make
payment. If you do not pay the requested amount within 30 days of the due date, your Service Cover Plan will be cancelled. If you want to make a claim under your Service Cover Plan whilst your coverage is suspended, you will be required to pay any outstanding premiums before an engineer will be dispatched to your property. When your policy is cancelled, you will need to pay any outstanding premium to us.

TERMINATION
1 This agreement shall remain in full force for the period as stated above and from the agreement date.
2 Either PARTY may terminate this contract having given the other PARTY 30 days written notice to the other PARTY except that neither PARTY may terminate the agreement within the first 30 days of the agreement with the exception that the COMPANY may terminate this agreement at any time with immediate effect by written notice to the CUSTOMER if:
2.1 The CUSTOMER commits a material breach of any term of this Agreement and, if such breach is remediable, fails to remedy that breach within a period of 30 days

of being notified in writing to do so.
2.2 Any Insolvency Event occurs with respect to the CUSTOMER or the CUSTOMER ceases or threatens to cease to carry on the whole or any material part of its business (*Limited Companies only).
2.3 The CUSTOMER commits any fraudulent declaration within this agreement and or willful misconduct.
2.4 The CUSTOMER fails to disclose to the COMPANY any pre-existing conditions or issues experienced with the product detailed under the service plan cover.
2.5 The CUSTOMER agrees to pay the COMPANY the subscription fees as detailed above up to and inclusive of the termination date. In the event of the CUSTOMER failing to pay the COMPANY according to the Payment Plan agreed, the COMPANY will grant the CUSTOMER a 14-day grace period to bring its account to order, prior to cancellation of this agreement.
3 Upon the expiry or termination of this Agreement for any reason;
3.1 Neither PARTY shall have any further right or obligation with respect to the other PARTY.