WHO PROVIDES THIS COVER?

Company:                      UK Boiler Experts Ltd

Company Reg No:     16519429

Address:                       158A Beechwood Road, Luton, LU4 9RY

Email:                               info@ukboilerexperts.co.uk           

Telephone:                    03331 889 634

Website:                         www.ukboilerexperts.co.uk

WHAT IS THIS COVER PLAN FOR?
This Service Plan provides cover in relation to emergencies and in relation to other domestic incidents. These elements are as follows:

BOILER SERVICES
These terms and conditions and the policy schedule form a 12-month Service Cover
Plan between you and UK Boiler Experts Ltd. Please read this document carefully along with any enclosed documents so you can make sure you know what you are covered for under your policy.

KEY QUESTIONS

How do I make a claim?
If an incident occurs at your property, which is covered by your policy, please call the claims number and we will arrange for the incident to be dealt with in accordance with the terms and conditions of your Service Cover Plan.

Claims must be made by you or a person calling on your behalf. Please call us as soon as you are aware of the incident. We will not be able to cover the costs of any work carried out by persons not authorised by us in advance.

Please have your Service Cover Plan number ready when you call. The engineer may also ask to see your Service Cover Plan documentation when he/she arrives at your property.

If you have a ‘with excess’ Service Cover Plan, you will have to pay the amount details on your policy each time you make a claim. We will then cover the cost of the rest of the claim up to the applicable claims limit. Excess payment(s) will be taken when you call
to make a claim. We can only accept payment using the following cards: Mastercard, Visa or Visa Delta. An excess payment is required for each new unrelated claim (i.e. not arising directly from the same incident). Your excess payment(s) will be refunded if for whatever reason the claim is cancelled prior to the engineer attending or, where after
initial inspection, the incident is not covered by your Service Cover Plan.

HOW LONG IS MY POLICY FOR?
Your policy will continue for the period of 12 months, unless it is cancelled by you or us before then. You have certain rights to cancel your policy, and these are set out below. Our cancellation rights are also set out below.

HOW CAN I CANCEL MY POLICY?
If you wish to cancel your policy; you (as the named policyholder) or an authorised representative, must contact us by calling our customer service number or writing to us at our registered address.

You may cancel your Service Cover Plan at any time and choose an appropriate cancellation date. Depending on when you cancel and whether you have made an claim or received any non covered service(s), any refund of premium paid to you, or premium. owed by you may be calculated as follows:

SERVICE COVER PLAN PREMIUM
Within your cancellation period:

• If you have made a claim, you will receive a refund less an amount for the number of days you have been on cover.
Outside your cancellation period:
• If you have not made a claim, you will receive a refund less an amount for the number of days you have been on cover.
• If you have made a claim, you will not receive a refund and must pay any remaining cover premium due for the term of the policy.
If you are a monthly payer, upon cancellation, we will ask you to choose an appropriate cancellation date to ensure any owed premium payment can be collected. Claims can continue to be made until the cancellation date chosen.

HOW CAN UK BOILER EXPERTS CANCEL MY SERVICE COVER PLAN?
We may cancel your policy in the following circumstances:

1. By giving you at least 7 days’ notice in writing to the last address provided to us:
(a) if you are in serious breach of you’re the terms of your policy. E.g. failure to make a payment despite contract from us; submitting a fraudulent claim or if you use threatening or abusive behaviour towards our engineers or staff.
(b) if you fail to provide accurate and complete information in accordance with the Consumer Cover (Disclosure and Representations) Act 2012.

WHAT IF I MISS A PAYMENT?
If you fail to make a payment of premium on the date due, your policy may be
suspended, and you will not be able to make a claim. UK Boiler Experts Ltd will notify you in within 5 working days of the date on which a payment was due if you fail to make
payment. If you do not pay the requested amount within 30 days of the due date, your Service Cover Plan will be cancelled. If you want to make a claim under your Service Cover Plan whilst your coverage is suspended, you will be required to pay any outstanding premiums before an engineer will be dispatched to your property. When your policy is cancelled, you will need to pay any outstanding premium to us.

WHAT IF I CHANGE ADDRESS?
You are responsible for informing UK Boiler experts Ltd of a change of your address so that your Service Cover Plan can be transferred to your new property. Please phone or write to us to advise us of a change of address. We will check whether your cover is appropriate for your new property before it is transferred.

HOW DO I RENEW?
The service is based on a 12-month subscription term and will be automatically renewed at the end of the 12-month period unless cancelled. Upon renewal, you will also receive a complimentary check-up of your boiler system at no extra cost. If you wish to cancel your subscription at any time, you can submit a written request to UK Boiler Experts Ltd.

HOW CAN I COMPLAIN?
Only the named policyholder(s) or an authorised representative can make a formal complaint. If you wish to register a complaint, please contact us in writing or by telephone within 3 weeks.

By selecting a service, you agree to pay UK Boiler Experts Ltd the one-time and/or annual fees indicated / invoice for
(additional payment terms may be included in other communications). Subscription payments will be charged on a prepay basis on the day you sign up for an Upgrade and will cover the use of that service for an annual subscription period as indicated. Payments are not refundable.

FEES; PAYMENT.
By requesting and receiving a product or service, you agree to pay UK Boiler Experts Ltd
the applicable fees and any recurring fees. Applicable fees will be invoice starting from the day your services are established and in advance of using such services. Any and all
materials and products used to complete work which is undertaken by UK Boiler Experts Ltd remain the property of UK Boiler Experts Ltd until payment has been made by the client in
full. Failure to make payment in the instructed time (which is made at our discretion) will result in materials and products being reclaimed and removed from site.

UK Boiler Experts Ltd reserves the right to change the payment terms and fees upon thirty (30) days prior written notice to you.

BANK STATEMENT
Your payment on your bank statement will appear as: UK Boiler Experts Ltd

LIMITATION OF LIABILITY
Only repair and installation works carried out by UK Boiler Experts Ltd including relining and excavations are guaranteed.

WHAT IS COVERED?

EXAMPLES OF CLAIMS COVERED:

BOILER CARE

We offer all type of boilers repair services throughout the UK as well as offering a wide variety of other relevant services.

HEATING SERVICES

Our team of experienced technicians handles a comprehensive range of repair services for nearly every type of home heating system.

Energy Efficiency

Our goal to reduce the amount of energy required to provide products and services and can also reduce effects of air pollution.

BOILER CONSULTING SERVICES
We provide consulting services for boiler system design and installation. Our experts can provide recommendations and solutions for any boiler-related issues.

WHAT IS NOT COVERED?
X Drainage & Plumbing
X Manholes & Interceptors X Taps/Sinks (Blocks/Leaks) X Gutters/Roofing

CLAIMS LIMIT
• Up to £500 per claim
• Up to 3 claims per policy period
• We maintain a 90-day exclusion period for new service plans, for renewed service plans no exclusion period will apply. The exclusion period starts on the start date, during this exclusion period we will not be required to provide an emergency call out service unless you agree to pay a deposit of £80.

RESPONSE
If your incident is an emergency (including internal boiler leaks which cannot be controlled), your claim will be given priority, otherwise an appointment will be made.

Permanent reinstatement: repairs require to re-instate (put right) the damage caused by any excavations necessary to access the water supply pipe. This includes the reinstatement of tarmac, concrete, block paving and lawns. Please note, an exact match to the existing surface cannot be guaranteed and we will only reinstate the area that is damaged. Where we can carry out permanent reinstatement work this will be part of the regular claims limit amount. We use engineers with the necessary skills and reputable stockists who stock the materials usually required to reinstate surfaces; however, if the permanent reinstatement require non-standard construction materials and/or methods and skills we will make the ground safe and reimburse to you the reasonable costs you must pay for reinstatement up to the claims limit, provided you can provide the appropriate receipts. To allow for settlement of the ground following excavations, the permanent reinstatement works may not be carried out immediately.

1. AGREEMENT TERM
1.1 This service agreement shall commence from the date shown on the policy.

2. SERVICE PLAN COVER
The CUSTOMER agrees to subscribe to the cover plan provided by the COMPANY for the provision of the service, warranty, repair plan as itemised below and further detailed within Appendix One

SERVICE PLAN TYPE: 1 Year Cover SERVICE FEE: £199.99 AGREEMENT TERM: 1 Year

3. SERVICE PLAN DETAILS
3.1 The COMPANY (where required) will carry out at its own discretion, an inspection and viability evaluation on the products to be covered under the relevant Service Plan as requested by the CUSTOMER prior to confirming and entering into the Service Agreement Plan covered under this agreement.
3.2 Upon completion of the product evaluation, the COMPANY will disclose to the CUSTOMER any parts or elements of the product and or service cover that may incur an excess fee and or be void of cover under the service plan provided.
3.3 The CUSTOMER agrees to reimburse the COMPANY for any excess charges or fees inured that were not pre-approved by the COMPANY (in writing).

4. TERMINATION
4.1 This agreement shall remain in full force for the period as stated above and from the agreement date.
4.2 Either PARTY may terminate this contract having given the other PARTY 30 days written notice to the other PARTY except that neither PARTY may terminate the agreement within the first 30 days of the agreement with the exception that the COMPANY may terminate this agreement at any time with immediate effect by written notice to the CUSTOMER if:
4.2.1 The CUSTOMER commits a material breach of any term of this Agreement and, if such breach is remediable, fails to remedy that breach within a period of 30 days
of being notified in writing to do so.
4.2.2 Any Insolvency Event occurs with respect to the CUSTOMER or the CUSTOMER ceases or threatens to cease to carry on the whole or any material part of its business (*Limited Companies only).
4.2.3 The CUSTOMER commits any fraudulent declaration within this agreement and or willful misconduct.
4.2.4 The CUSTOMER fails to disclose to the COMPANY any pre-existing conditions or issues experienced with the product detailed under the service plan cover.
4.2.5 The CUSTOMER agrees to pay the COMPANY the subscription fees as detailed above up to and inclusive of the termination date. In the event of the CUSTOMER failing to pay the COMPANY according to the Payment Plan agreed, the COMPANY will grant the CUSTOMER a 14-day grace period to bring its account to order, prior to cancellation of this agreement.
4.3 Upon the expiry or termination of this Agreement for any reason;
4.3.1 Neither PARTY shall have any further right or obligation with respect to the other PARTY.

5. NOTICES
5.1 All and any notifications regarding this agreement shall be delivered via certified letter to the following addresses.
5.1.1 COMPANY
(as per the address detailed above).
5.1.2 CUSTOMER
(As per the address detailed above)

6. ASSIGNMENT
6.1 Both PARTIES agree this this agreement is non-transferable without prior written consent from the COMPANY.

7. GOVENING LAW AND JURISTRICTION.
7.1 This paragraph is legally binding.
7.2 This Agreement shall be governed by the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdictions for all matters arising under it. Compliance with Law.

8. MODIFICATION.
8.1 In the event any modifications or changes or required to this agreement while in effect, such changes must be submitted in writing and approved by both PARTIES prior to changes coming into effect and as such this agreement will be appended with the changes with both parties agreeing to same.